In an effort to deal with complaints from passengers regarding the delay in train timing of ErnakulamShoranur passenger (No 56364), the railway officials took opinion polls from passengers.
According to passengers, the train which is expected to depart Ernakulam south station at 6.05pm usually gets delayed by one hour.
The survey prepared by railway officials put forth two options before the passengers: Either advance the timing to 5.30pm or postpone it to 6.15pm. The opinion poll was conducted by senior divisional commercial manager, Trivandrum division.
As per the survey conducted on April 24, of the 472 commuters of the Ernakulam-Shoranur passenger 296 opted for 6.15pm as their desired departure time and 175 preferred 5.30pm. One passenger opted the existing time (6.05pm).
Passengers got delayed at least by 25 minutes every day . “It gets held usually in the outer area of the Ernakulam north station till the Trivandrum-Kannur Janshatabdi Express and the Kanyakumari-Bengaluru City Island Express pass the Ernakulam north station. Hence, people who have to board the passenger from Edappally have had to wait till 7pm for the train to arrive,“ said R D Manikandan, convener of Edappally passengers association.
He said the association had earlier reported the delay to railway officials, but no action was taken.
“We had lodged at least 50 complaints since last year. We had staged dharnas. “ Advancing the train's timing will affect many passengers. We feel the time should be fixed at 6.15pm. Officials should also make sure that the train does not get delayed,“ he added.
However, Ernakulam area manager Rajesh Chandran expressed qualms regarding the change of train timings on the basis of opinion polls. “We are not informed about this,“ he said.
(Times of India dt 27-4-2015)
According to passengers, the train which is expected to depart Ernakulam south station at 6.05pm usually gets delayed by one hour.
The survey prepared by railway officials put forth two options before the passengers: Either advance the timing to 5.30pm or postpone it to 6.15pm. The opinion poll was conducted by senior divisional commercial manager, Trivandrum division.
As per the survey conducted on April 24, of the 472 commuters of the Ernakulam-Shoranur passenger 296 opted for 6.15pm as their desired departure time and 175 preferred 5.30pm. One passenger opted the existing time (6.05pm).
Passengers got delayed at least by 25 minutes every day . “It gets held usually in the outer area of the Ernakulam north station till the Trivandrum-Kannur Janshatabdi Express and the Kanyakumari-Bengaluru City Island Express pass the Ernakulam north station. Hence, people who have to board the passenger from Edappally have had to wait till 7pm for the train to arrive,“ said R D Manikandan, convener of Edappally passengers association.
He said the association had earlier reported the delay to railway officials, but no action was taken.
“We had lodged at least 50 complaints since last year. We had staged dharnas. “ Advancing the train's timing will affect many passengers. We feel the time should be fixed at 6.15pm. Officials should also make sure that the train does not get delayed,“ he added.
However, Ernakulam area manager Rajesh Chandran expressed qualms regarding the change of train timings on the basis of opinion polls. “We are not informed about this,“ he said.
(Times of India dt 27-4-2015)
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