Thrissur Railway Passengers' Association, TRPA is the confluence of all the stake holders who are interested in the development of Railway facilities in and around Thrissur. Naturally, all the people who avail Railway facilities from Thrissur and other neighbouring stations are automatically the members of this association. Due to the historic reasons, commuters from Thrissur towards Ernakulam, Kozhikode and Palakkad sides form the active group. TRPA always stands for meeting the public demands and this process is well supported by Railway Men, Political Leaders and the Media in Thrissur. The tireless efforts by TRPA in achieving the long standing basic requirements of Thrissur are well recognised and appreciated by one and all. TRPA is committed to continue its service to the society at large, cutting across all divisions. "Our prime focus is on the sustainable improvement of rail service in the country to world class levels with special emphasis on Thrissur"

Monday 3 June 2013

Railways to launch four-digit helplines

The Railways propose to launch a series of four-digit customer helpdesk lines for 900 crore passengers which will comprise either SMS or voice recording facility or both in some cases. Approving a uniform number scheme for the implementation of the service, the railways have obtained the permission of the Department of Telecom for the purpose.
Initially, only a security helpline was planned on 132, but it has been decided to migrate to a four-digit number for better uniformity and more services to the benefit of passengers. Now with the addition of the fourth digit, the series will start with 1320, which will be a complaint registration service. One can clock his or her complaint both through SMS and voice.
The next numbers, 1321 and 1322, will be the railways helpdesk for catering and security related issues respectively and in both the cases, complaints can be registered only through voice facility.
Officials said these services would be launched in the first phase, while several more would be launched in due course of time for which they have reserved numbers 1323 to 1329 with the Department of Telecom. Launch of these services will depend on the ability to develop the necessary software by CRIS (Centre for Railway Information Systems) to which the railways have entrusted the job.
(K. Balchand, The Hindu dt 4-6-2013)

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