Thrissur Railway Passengers' Association, TRPA is the confluence of all the stake holders who are interested in the development of Railway facilities in and around Thrissur. Naturally, all the people who avail Railway facilities from Thrissur and other neighbouring stations are automatically the members of this association. Due to the historic reasons, commuters from Thrissur towards Ernakulam, Kozhikode and Palakkad sides form the active group. TRPA always stands for meeting the public demands and this process is well supported by Railway Men, Political Leaders and the Media in Thrissur. The tireless efforts by TRPA in achieving the long standing basic requirements of Thrissur are well recognised and appreciated by one and all. TRPA is committed to continue its service to the society at large, cutting across all divisions. "Our prime focus is on the sustainable improvement of rail service in the country to world class levels with special emphasis on Thrissur"
Thursday 24 January 2013
Dial 1800111321 for complaint against food in trains
NEW DELHI: If you have any grievance against the food served on trains, just dial 1800111321 to lodge your complaint. The toll-free number launched by railways is operational from 7am to 10am throughout the week. Concerned over increasing number of complaints against catering service in trains and stations, railway minister Pawan Kumar Bansal announced a slew of measures, including the toll-free number, to improve the quality of food for passengers. "Any one can call the toll-free number and register his or her complaint and it will be addressed," said Bansal here. "The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis," he said. The number has been operational since January 18 and till date 26 complaints have been received. Assuring the passengers of action against erring catering contractors, Bansal said mobile squads have been formed to keep a regular check on contractors in trains and stations and the toll-free number will be displayed in coaches and stations prominently to make passengers aware about the facility. Admitting that the quality of curd served in trains is not good, Bansal said "we are finalising a policy to ensure that only curd prepared by reputed companies are served". (Times of India dt 24-1-2013)